Our General Terms and Conditions apply to all deliveries and services. An order becomes binding as soon as you send it to us.
Deliveries are made world wide. Delivery periods and charges are outlined below.
Deliveries are not made to PO Box numbers.
Delivery dates are outlined below. Should an article be currently out of stock, we will let you know as soon as possible when delivery can be expected.
Delivery is at the risk of the consignee.
Republic Of Ireland : usually within 4 business days
United Kingdom: Usually within 7 business days
EU: Usually within 14 business days
Rest of the World : Usually within 21 business days
Items ordered will be packed together to minimise postage costs. Postage costs will then be calculated on the parcel weight and not the individual item weight.
For current delivery charges please see our delivery page.
Our goods are shipped with a courier or postal service during working hours and we would appreciate if you could make sure that somebody is available to accept your delivery. You must provide a phone number to allow the courier company to contact you should he need to, we can not ship goods until we receive a contact number.Prices
All prices are in EUR and are inclusive of VAT at the prevailing rate.Terms of payment
The goods are delivered against payment by credit card (Master Card, Visa Card, American Express, Laser).Payment Security
Together with our hosting and payment partners we use the highest level of security and encryption methods available to process your payments. We never store your card information. This means that your payment details are as secure as they possibly can be when you make a payment with us. We also strictly adhere to best practices of data protection and PCI compliance.Complaints
Complaints about defects or about incomplete or incorrect deliveries must be notified in writing, within 10 days from date of invoice.
Our right to Cancel Orders
All orders over €250 value are subject to a customer review to ensure that we can best meet your expectations. Such a review will typically include a check on the customers previous orders to identify potential issues with fit or styling. A very high percentage of returns on previous orders may lead to the cancellation of an order by us since it would be clear there is an issue and we are not providing the best possible service to you the customer. Where this occurs you will be informed via email and we will provide you with access to a free over the phone consultation to help understand what might be causing the issue.
Right to return goods
We want our customers to be thoroughly satisfied with Ruby Rouge purchases. As such, and in accordance with the The European Directive on Distance Selling (Directive 97/7/EC), we offer customers a full and undisputed refund on any goods which are returned within 14 days of delivery, provided such goods conform to the following conditions:
Items must be returned in the same condition as received, this means
-Item unworn and unwashed
-Item contains all swing tags
-Item is undamaged, no tears, rips or shredding.
If an item is returned and smells of smoke, body odour, perfume / aftershave, cooking / food or is stained with makeup we cannot issue a refund / exchange. Likewise if any item has been washed in any way or damaged, we will not process a refund / exchange.
If an item is not returned within 14 days of receipt of delivery, we cannot process a refund. In this case, we may however offer you the option of a credit note to be used online.
Postage costs will not be refunded. It is the customers responsibility to return the item to us using a registered delivery or courier service. We will not accept any responsibility for items which are lost in the post.
To return an item, please send it by registered delivery/courier service to
Co. Wexford, Y25 YT91
Claims for compensation due to mistakes in illustrations, prices or texts, or due to late delivery or failure to deliver, are strictly excluded. The colour of the products displayed in the online shop may deviate slightly from the actual product colour.Data protection
It goes without saying that any data required by us for order processing purposes will be treated as strictly confidential.