Refund policy

We want our customers to be satisfied with Ruby Rouge purchases. As such, and in accordance with the The European Directive on Distance Selling (Directive 97/7/EC), we offer customers a full and undisputed refund on any goods which are returned within 7 days of delivery, provided such goods conform to the following conditions:

Items must be returned in the same condition as received, this means

Item unworn and unwashed
Item contains all swing tags
Item is undamaged, no tears, rips or shreading.

If an item is returned and smells of smoke, body odour, perfume / aftershave, cooking / food or is stained with makeup we cannot issue a refund / exchange. Likewise if any item has been washed in any way or damaged, we will not process a refund / exchange.

If an item is not retured within 7 days of receipt of delivery, we cannot process a refund. In this case, we may however offer you the option of a credit note to be used online.

Postage costs will not be refunded. It is the customers responsibility to return the item to us using a registered delivery or courier service. We will not accept any responsibility for items which are lost in the post.

Items marked as 'Sale' or 'Clearance' will be marked on invoice as such, and are sold as seen, hence cannot be returned. These items are reduced in cost for this reason.