Terms and Conditions

General

Our General Terms and Conditions apply to all deliveries and services. An order becomes binding as soon as you send it to us.

Delivery area

Deliveries are made world wide. Delivery periods and charges are outlined below.
Deliveries are not made to PO Box numbers.

Delivery period

Delivery dates are outlined below. Should an article be currently out of stock, we will let you know as soon as possible when delivery can be expected.
Delivery is at the risk of the consignee.

Republic Of Ireland : usually within 4 business days
United Kingdom: Usually within 7 business days
EU: Usually within 14 business days
Rest of the World : Usually within 21 business days

Delivery Charges

Items ordered will be packed together to minimise postage costs. Postage costs will then be calculated on the parcel weight and not the individual item weight. Our postage costs are as follow:

Republic Of Ireland : Standard Charge of €5.00
United Kingdom: Standard Charge of €6.00
Rest of the World :  Standard Charge of €12.00

Shipping Partner

Our goods are shipped with DPD during working hours and we would appreciate if you could make sure that somebody is available to accept your delivery. You must provide a contact number to allow the courier company to contact you, we will ship goods until we receive a contact number.

Prices

All prices are in EUR and are inclusive of VAT at the prevailing rate.

Terms of payment

The goods are delivered against payment by credit card (Master Card, Visa Card, American Express, Laser).

Payment Security

Together with our hosting and payment partners we use the highest level of security and encryption methods available to process your payments. We never store your card information. This means that your payment details are as secure as they possibly can be when you make a payment with us. We also strictly adhere to best practices of data protection and PCI compliance.

Complaints

Complaints about defects or about incomplete or incorrect deliveries must be notifiedin writing, within 10 days from date of invoice.

Right to return goods

We want our customers to be thoroughly satisfied with Ruby Rouge purchases. As such, and in accordance with the The European Directive on Distance Selling (Directive 97/7/EC), we offer customers a full and undisputed refund on any goods which are returned within 7 days of delivery, provided such goods conform to the following conditions:

Items must be returned in the same condition as received, this means

-Item unworn and unwashed
-Item contains all swing tags
-Item is undamaged, no tears, rips or shreading.

If an item is returned and smells of smoke, body odour, perfume / aftershave, cooking / food or is stained with makeup we cannot issue a refund / exchange. Likewise if any item has been washed in any way or damaged, we will not process a refund / exchange.

If an item is not retured within 7 days of receipt of delivery, we cannot process a refund. In this case, we may however offer you the option of a credit note to be used online.

Postage costs will not be refunded. It is the customers responsibility to return the item to us using a registered delivery or courier service. We will not accept any responsibility for items which are lost in the post.

Items marked as 'Sale' or 'Clearance' will be marked on invoice as such, and are sold as seen, hence cannot be returned. These items are reduced in cost for this reason.

To return an item, please send it by registered delivery/courier service to

Ruby Rouge Boutique,
The Dollshouse,
Esmonde Street,
Gorey,
Co. Wexford,
Ireland

Compensation

Claims for compensation due to mistakes in illustrations, prices or texts, or due to late delivery or failure to deliver, are strictly excluded. The color of the products displayed in the online shop may deviate from the actual product color.

Data protection

It goes without saying that any data required by us for order processing purposes will be treated as strictly confidential.

Worldwide shipping
+353 5394 84722
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