Delivery Information for Online Orders
Our Delivery Policy
We really you are going to love your Ruby purchase, and we want this experience to be as good as if you visited our store in person! We have been selling online across the world for the past six years so we hope we have a good handle on it at this stage.
In trying to keep delivery charges as simple as possible, please note the following charges:
Within the island of Ireland, the standard delivery charge is €5.00 regardless of weight.
For deliveries to the UK we charge €6 (appox £4) and to the rest of the world we charge €12.
We are constantly reviewing our delivery options to select the most cost effective yet reliable sources for our customers and we pledge to maintain these delivery costs and qualities.
Our Partner for all deliveries in Ireland and the UK is DPD, For all other deliveries we will use your local postal company. Delivery times can vary depending on your location. For the Island of Ireland we strive to achieve next day delivery if your order is received before 1pm. In the UK we would expect to deliver within 3-5 days, for Europe please allow up to 10 days and for the rest of the world you should allow up to 14 days. Where bank holidays, festive occasions or bad weather occur obviously this may also affect your delivery time
You must provide us with a contact telephone number so that the courier can contact you to organise the quickest possible delivery. Should you need a tracking number or have any tracking queries please contact us.
If you have any further queries on our delivery policies please contact us directly.