Delivery Information for Online Orders
Our Delivery Policy
We really hope you are going to love your Ruby purchase, and we want this experience to be as good as if you visited our store in person! We have been selling online across the world since 2008 so we hope we have a good handle on it at this stage.
In trying to keep delivery charges as simple as possible, please note the following charges:
Within the island of Ireland, the delivery charge is €5.00 regardless of weight.
For deliveries to the UK we charge €6 (approx £5) and to the rest of the world we charge €12.
We are constantly reviewing our delivery options to select the most cost effective yet reliable sources for our customers and we pledge to maintain these delivery costs and qualities.
Our Partner for all deliveries in Ireland and the UK is DPD, For all other deliveries we will use your local postal company. Delivery times can vary depending on your location. For the Island of Ireland we strive to achieve next day delivery if your order is received before 11am. (Sale items are stored off-site so please allow 3-5 day for shipping within Ireland)
In the UK we would expect to deliver within 3-5 days, for Europe please allow up to 10 days and for the rest of the world you should allow up to 14 days. Where bank holidays, festive occasions or bad weather occur obviously this may also affect your delivery time.
You must provide us with a contact mobile number so that the courier can contact you to organise the quickest possible delivery. You will receive an SMS on the day of delivery with an estimated arrival time.
If you have any further queries on our delivery policies please contact us directly.